> For the complete documentation index, see [llms.txt](https://help.dtxplatform.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dtxplatform.com/general-question/what-should-i-do-if-i-cant-log-in.md).

# What should I do if I can’t log in?

No worries!

First of all, ensure that you are using the correct username (not your email address) and password. If you can’t remember your password, you can reset it by clicking on the “Forgot password?” button before logging in for both publishers and advertisers.

Make sure that you’ve checked the Spam / Promotions inbox to find the confirmation link from DTXplatform

In case the previous steps won’t help please try the following options:

Clean your browser's cache/cookies and try to log in again

If failed, simply try to do it in another browser

If none of those steps helped you to log in, please contact us via DTXplatform Help Center, attaching a screenshot of your problem (the error message should be seen clearly) and describing your problem in detail.


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# Agent Instructions
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## Querying This Documentation
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