# What should I do if I can’t log in? No worries! First of all, ensure that you are using the correct username (not your email address) and password. If you can’t remember your password, you can reset it by clicking on the “Forgot password?” button before logging in for both publishers and advertisers. Make sure that you’ve checked the Spam / Promotions inbox to find the confirmation link from DTXplatform In case the previous steps won’t help please try the following options: Clean your browser's cache/cookies and try to log in again If failed, simply try to do it in another browser If none of those steps helped you to log in, please contact us via DTXplatform Help Center, attaching a screenshot of your problem (the error message should be seen clearly) and describing your problem in detail. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.dtxplatform.com/general-question/what-should-i-do-if-i-cant-log-in.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.