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  • ☕General Question
    • What are DTXplatform office hours?
    • How can I reach the DTXplatform support team?
    • I forgot my login/password, what should I do?
    • My account is banned. Why?
    • What is KYC and why do you ask me for it?
    • What should I do if I can’t log in?
    • KYC Customer Verification
    • Can my account be set up for both publisher and advertiser activities?
    • Which alphabets are accepted on the registration form?
    • When can I start working with you?
    • Is it free to open a DTXplatform account?
    • Can anyone work with DTXplatform?
    • What is DTXplatform?
    • Are your pop-under ads compatible with https/ssl?
    • Can I use DTXplatform pop-under ads simultaneously with other pop-under networks?
    • Can I use DTXplatform Ads with AdSense? Is it safe?
    • Are the statistics updated real time?
  • 🤑 Publishers Help Center
    • How can I change my payment details?
    • What are the fees for wire transfers
    • What are DTXplatform payout frequency and thresholds?
    • No, it can’t. A different email must be supplied for each account.
    • Traffic quality and Website Content Restrictions
    • Can I set a passback tag on my placement?
    • How long does it take to receive payments from a wire transfer?
    • How to add the tags to your website
    • How many ads can I show per one webpage?
    • What traffic can DTXplatform monetize?
    • What are the average CPM rates per country?
    • DTXplatform: Example Tags
    • How can I improve my eCPM?
    • Not seeing ads?
    • What does IBAN mean in the payment details section?
  • 🚦Advertisers Help Center
    • How can I access the payment method I'm interested in?
    • Can I use emojis in creatives?
    • What are the sizes of creatives for push and in-page campaigns?
    • Can I get a refund after the promo code activation?
    • Can I add a smaller than the minimal amount of money?
    • Can I make my payment without an invoice?
    • The amount of money I transferred to you ended up being smaller on my DTXplatform account balance. W
    • In what currency should I make my payments?
    • How long does it take to add money to my DTXplatform account?
    • How can I get more traffic?
    • Do you have any cashback or loyalty program for advertisers?
    • Can I withdraw the unspent money?
    • Where can I see my current balance?
    • You charged me a sum exceeding my limits. Why?
    • Which fraud control technologies do you use?
    • Google-proxy
    • How to make your first deposit?
    • How does language targeting work?
    • Can I switch my account from Advertiser to Publisher?
    • Why was my account suspended?
    • Do you have an API or SDK?
    • How can I get a personal manager?
    • Why am I getting traffic from countries that I am not targeting?
    • Why I'm not receiving traffic on my campaign?
    • What pricing models do you support?
    • Do you work with fixed rates?
    • Do you work with direct publishers or with SSP/DSP?
    • Who takes care of my campaigns?
    • What budget should I start with?
    • Why isn't my payment approved?
    • Why was my payment rejected?
    • 🌎GEO Tier On DTXplatform
    • Why Can't I see my campaign stats?
    • What is the time zone of the reports?
    • How long does it take until my campaign gets approved?
    • I paused/stopped a campaign, but my balance is reduced! Why?
    • How do I get invoices after i made my deposit?
    • 🚨DTXplatform Ad Policy
    • Prohibited Products and Services
    • How to read and understand your campaign stats?
    • Why hasn't my deposit been approved?
    • What is the recommended Rate per GEO for each ad format?
    • What are the available targeting options on the Self Service platform?
    • What is the minimum and maximum bid for each ad format?
    • What tokens are available?
    • What is our refund policy?
    • Why doesn’t my campaign receive any traffic (or receive very low volume)?
    • What are the available pricing models for each ad format?
    • How do I register for an advertiser account with DTXplatform?
    • Why was my campaign declined?
    • Can advertisers from all over the world open an account with DTXplatform?
    • How can I edit my campaign targeting options after I completed it?
    • Can I track my conversions on my DTXplatform panel?
    • How much time after the campaign was approved does it take to start getting traffic?
    • General guidelines for creating Push Notifications campaign
    • What are the available paying methods on the Self Service platform?
    • How to optimize your push notification campaign
    • How to fund your account by using a PayPal account?
    • How do I activate a coupon code?
    • How to Pause my Campaign?
    • 🍫How do I create my first campaign?
    • How to duplicate my campaign creative?
    • How can I understand the reason my Campaign was declined?
  • DOC
    • ℹ️Integration Document RTB
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  1. Advertisers Help Center

Why doesn’t my campaign receive any traffic (or receive very low volume)?

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Last updated 2 years ago

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Campaign not receiving traffic

Raise default bid - In most cases the campaign is receiving sufficient amount of ad response, but the bid is too low to win traffic. In most cases raising the bid would solve this issue

  1. Malware / safe browsing breach - All campaigns go through automated scans in order to detect any malware or red flags from Google. Any flagged tracking link would stop receiving traffic immediately after being flagged. In order to resolve this issue, you need to clean your links from your tracker, or you can check your link in one of the many popular anti-virus services.

  2. Balance ran out on the account - If your campaigns ran up until a certain date or hour of day, make sure the account still has funds. If not, you can quickly recharge it via PayPal. More payment options will be added soon to the platform.

  3. Campaign reached its daily / total budget - Once you place a cap on either daily or total budget for your campaign, take in mind that it might reach it's cap. Make sure to extend the budget to successful campaigns in order to avoid having the campaign stop.

5. Setting under the Clicks / Views per day on "1" - This is a common mistake. Setting up on "1" under total Clicks / Views Per Day would block your campaign from getting any traffic. Make sure to mark either a number that would open the campaign to traffic or leave it blank altogether.

6. Check the campaign settings - Consult with our support about the right ad format to run your ads on, and traffic volumes for your targeting.

7. (If it's concerning a Push notification campaign) Check your campaign CTR% and overall performance - Our system allocates traffic according to the overall performance of your creative, which consists with the bid you had put and the CTR of your creative. First - check the creative's CTR . A good CTR is anything above 1%. Given that the CTR is o.k, we suggest you to increase the default bid according to our recommended rate card. If your bid is as high as recommended in the rate card, try changing your image to be more appealing. For example, add a call to action button on the image, add colors and interesting text, etc.

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