Here are the most common reasons why your payment was rejected:
Your profile didn't complete the World-Check approval. At the moment, DTXplatform is in a process of integrating KYC system into our business processes.
Solution: Provide us with a copy of your ID or any other official document confirming your identity via email [email protected] or Support team chat via the website.
You have set up incorrect payment details.
Solution: Review and update the payment information on your profile.
The wire transfer was returned from your bank due to incorrect details.
Solution: Review and update the payment information in your profile and contact your bank for clarifications.