# Why was my payment rejected?

Here are the most common reasons why your payment was rejected:\
\
Your profile didn't complete the World-Check approval. At the moment, DTXplatform is in a process of integrating KYC system into our business processes.\
Solution: Provide us with a copy of your ID or any other official document confirming your identity via email <Pay@dtxplatform.group> or Support team chat via the website.\
\
You have set up incorrect payment details.\
Solution: Review and update the payment information on your profile.\
\
The wire transfer was returned from your bank due to incorrect details.\
Solution: Review and update the payment information in your profile and contact your bank for clarifications.


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